Cancellation Policy
Welcome to Thusa.
We understand that sometimes you may need to cancel an order. This Cancellation Policy explains the conditions and process for cancelling orders placed through www.thusastore.com.We aim to provide a simple and transparent shopping experience for all our customers.1. Order Cancellation Customers may request to cancel their order before the order has been processed, packed, or dispatched. If you wish to cancel your order, please contact us as soon as possible through our customer support channels. Cancellation requests will be reviewed based on the current status of the order.2. Cancellation Before Dispatch Orders may generally be cancelled if The order has not yet been packed. The order has not been dispatched. The products have not been handed over to the delivery partner. If your cancellation request is received before processing or dispatch, we will make every effort to cancel the order successfully.3. Cancellation After Dispatch Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible. In such cases, customers may need to follow our applicable Return and Refund Policy after receiving the order. Please note that certain products, especially perishable items such as fresh fruits, vegetables, groceries, food products, or other consumable items, may not be eligible for return or cancellation after dispatch.4. Cancellation by Thusa reserves the right to cancel an order under certain circumstances, including but not limited to Product unavailability or stock limitations. Incorrect pricing or product information displayed on the website. Payment authorization or transaction issues. Incorrect or incomplete customer information. Delivery restrictions in the selected location. Suspected fraudulent or unauthorized transactions. Events beyond our reasonable control. If an order is cancelled by Thusa after payment has been successfully received, the eligible refund amount will be processed according to our Refund Policy.5. Refund for Cancelled Orders If a prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method used during checkout. Refund processing times may vary depending on: The payment method used. Your bank or financial institution. The payment service provider. Any applicable payment gateway or banking processing timelines may also affect the time required for the refund to appear in your account.6. Partial Cancellation In certain situations, partial cancellation of an order may be possible depending on the order status and product availability. However, once an order has been processed or dispatched, individual items may not be eligible for cancellation.7. Perishable and Fresh Products As Thusa offers grocery and food-related products, including fresh and perishable items, cancellation and return eligibility may be limited once these products have been packed or dispatched. This is necessary to maintain product quality, hygiene, and food safety standards. We encourage customers to carefully review their shopping cart, delivery address, selected products, quantities, and payment details before placing an order.8. How to Request a Cancellation To request an order cancellation, please contact our customer support team as soon as possible and provide: Your Order Number. The name used while placing the order. The email address or phone number associated with the order. The reason for cancellation. Providing accurate order information will help us process your request more efficiently.9. Important Information Submitting a cancellation request does not automatically guarantee that the order will be cancelled. Cancellation requests are subject to the current processing status of the order. Once an order has been packed, dispatched, or handed over to a delivery partner, cancellation may not be possible.10. Changes to This Cancellation Policy Thusa reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage customers to review this page periodically to stay informed about our cancellation procedures.11. Contact Us If you have any questions regarding order cancellations, please contact us through the contact options available on our Website: www.thusastore.comWe are committed to providing a smooth, transparent, and reliable shopping experience for all our customers.
Thank you for shopping with Thusa.